Webinar CPD on Managing and Maintaining Client Relationships – 22 April 2020

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RICS is delighted to invite you to a Webinar CPD on Managing and Maintaining Client Relationships, which will be held on 22 April 2020.

Client relationship management has been around for many years and most professional services firms operating in the built environment have a programme (or at least a recognition) focussed on their key clients. Client-Centricity is the latest buzz-phrase in this area and it has taken this concept new levels. It is now seen as one of the key competitive battle-grounds (along with technology, expertise and price).

This session looks at what it means to be a Client-Centric organisation and the role people need to play to become and stay client centric. We will explore some of the research in this area as well as explore the skills and behaviours required at every interaction.

Learning Outcomes:

  • Understand what a ‘Client-Centric’ organisation looks like
  • Learn what skills and behaviours are required
  • Understand the Trusted Adviser model and what it takes to become one
  • Know what clients expect from their service providers

Speaker: Gary Williams    

About the Speaker

Gary set up Questas in 2011 to help his clients grow. Focusing on professionals working in the built and natural environment, he has worked with hundreds (if not thousands) of technical experts helping them become Trusted Advisers to their clients.

Agenda: (UAE Time)

18:00 to 18:30 – Adobe Connect will be open for Audio Testing

18:30 to 19:30 – Presentation

19:30 to 20:00 – Q&A


Do not send payment via bank transfer as this form of payment is no longer acceptable for CPD events.

Please note: We are unable to reserve a place at this event unless payment is made through this secure payment portal.

The presentation will start promptly at 6:30pm. If you have not been signed in by this time (6:30pm), you will not be able to claim your 1.5 CPD hours.


TRN – 100002591400003

April 22 2020


Date: April 22
Time: 6:00 pm - 8:00 pm
Cost: 50AED
Event Category:


via Adobe Connect link

Dubai United Arab Emirates


+9714 3755807


RICS Dubai
Phone: 00971 (0) 4375 5806
Website: Visit Organizer Website